Contact Us

How to Reach Us

Email is the only support channel we run, and every message reaches a person who can act on it.

support@photorestoration.cc

We aim to reply within two business days. Support is handled in English and Chinese. Messages sent on a weekend or public holiday start counting from the next business day.

Reporting a Failed Render

Most failed renders resolve themselves before you notice: when a render fails, the credits are returned to your balance automatically, so there is usually nothing to ask for. If it keeps happening, write to us with:

• The restoration link or ID. Every restoration has its own page — copy the URL from your browser, or the ID from your dashboard. This is the single most useful thing you can send, because with it we can look up the job, the model behind it, and what the provider reported.
• When it happened, roughly — a date and time is usually enough.
• Which mode you used — restore, colorize, repair, or animate.
• What you saw — a stuck progress bar, an error message, or a result that came back wrong. A screenshot helps, but the link matters more.

If the failure was on our side and the credits were not automatically returned, we will return them.

Refunds and Billing

Refund requests go to the same address. Please put “Refund” in the subject line and include the email address on your account, plus the approximate date and amount of the purchase. Our Refund Policy page sets out what we can and cannot refund.

Before You Write

A few questions answer themselves without us:

• A result looks wrong or low quality. Try the free preview first — it shows exactly what our models do with your photo, watermarked and at reduced resolution, before you spend anything.
• Your credits are missing after a failure. Refresh your credits page; refunds post automatically but are not always visible on a page that was already open.
• You want a photo taken down. You can delete any photo and its results from your dashboard at any time — no request needed.

Privacy and Security

We will never ask for your password, your full card number, or a payment outside our own checkout. Treat any message that does as fraudulent, and let us know.