Refund Policy

Credits Are a One-Time Purchase

PhotoRestoration sells credit packs. Each pack is bought once: there is no subscription and no recurring billing, so there is nothing to cancel and no renewal to forget. Credits do not expire, so there is equally no deadline forcing you to spend them.

That economy is what this policy is written around.

Try the Free Preview First

You should never have to pay to find out whether our models work on your photographs. The free preview shows exactly that: one photo, watermarked and at reduced resolution, generated from your own image before you buy anything. It is the honest way to judge whether a restoration is worth the credits — so please use it.

The free preview is not available in every region. If it is not offered where you are, this policy still applies in full.

What We Refund Automatically

A render that fails is refunded automatically. When our models or a provider error out, the credits go back to your balance without you asking and without a support ticket. You can see the refund on your credits page.

This covers failures on our side: a provider outage, a timeout we could not recover from, or a job that never produced a result. It does not cover a result you dislike — that is what the free preview is for.

Unused Credits

Unused credits can be refunded on request within 14 days of purchase. If you bought a pack and have not spent the credits, write to us within fourteen days and we will refund the purchase to your original payment method.

Once credits have been spent, that part of the purchase is no longer refundable — see below.

What We Cannot Refund

Completed restorations are digital goods delivered immediately, and they are not refundable once downloaded. The moment a full-resolution result is generated, the cost of producing it has been paid to our model providers, and the result is in your hands. Downloading it completes the transaction.

Concretely, we cannot refund:

• Credits already spent on a restoration or animation that completed and was downloaded.
• A result you consider unattractive, inaccurate, or not to your taste — quality is exactly what the free preview exists to let you assess.
• A restoration of a photograph you did not have the right to upload.

Partial Refunds

If you bought a larger pack and only spent part of it, we can refund the unused remainder at our discretion, provided you ask within 14 days of purchase. The refund is calculated against the credits you have not spent.

How to Request a Refund

Email support@photorestoration.cc with “Refund” in the subject line, and include:

• The email address on your PhotoRestoration account.
• The approximate date and amount of the purchase.
• What you are asking us to refund — unused credits, or a specific failed job with its restoration link or ID.

We aim to reply within two business days, and approved refunds are issued to the original payment method. Your bank or card issuer may take a further few days to show the money.

Chargebacks

If something has gone wrong, please write to us before contacting your bank. We would rather fix it directly, and a chargeback filed without contacting us usually takes longer to resolve than a short email would.